1.1 Benefits of Effective Communication 1.2 Forms of Business Communication 1.3 Formal Communication Network 1.4 The Communication Process 1.5 Becoming an Effective Business Communicator 1.6 Recognizing Effective Communication 1.7 Medium and Channel of Communication 1.8 Barriers of Communication 1.9 Ensuring Legal Communication 1.10 Communication Technologies 1.11 Collaboration Technologies